Building within real constraints
At CVS Health, my work connected data science with product delivery. It involved translating business needs into working prototypes and coordinating across teams to bring new capabilities into an established organization.
01 / Consumer Insight Hub
Led a zero-to-one AI analytics prototype for ad hoc business questions and automated insights. As the primary individual contributor and product owner, I worked through discovery, feature definition, implementation, and iteration using LangChain and LlamaIndex.
02 / A new RCS communication channel
Drove the first RCS channel launch end to end, spanning strategy, pilots, and analytics. RCS is a mobile messaging format that supports richer, more interactive customer communications than standard text messages. Delivery required coordination with external SaaS and telecom partners, Google, and internal legal and compliance teams.
03 / Measurement that supports decisions
Developed a campaign measurement framework at the individual-product (SKU) level to connect customer communications with retail outcomes and make campaign performance easier to evaluate.
Earlier at CVS
During my 2023 data science internship, I worked on prescription refill modeling with XGBoost and LSTM, alongside causal experimentation.